Privacy Policy
Last updated: May 2024
SportSpace Jordan ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.
Information We Collect
We collect information you provide directly (name, email, phone, date of birth, location), information about your bookings and transactions, and usage data about how you interact with our platform. For providers, we also collect business information and verification documents.
How We Use Your Information
We use your information to provide and improve our services, process bookings and payments, send booking confirmations and reminders, provide customer support, detect and prevent fraud, and (with your consent) send marketing communications.
Information Sharing
We share your information with service providers you book with (name, contact details for confirmation), payment processors for transaction handling, and third-party service providers who help us operate the platform. We do not sell your personal information to third parties.
Data Retention
We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your account and personal data by contacting us at [email protected].
Your Rights
You have the right to access, correct, or delete your personal information. You can also opt out of marketing communications at any time. To exercise these rights, contact us at [email protected].
Cookies
We use cookies and similar tracking technologies to enhance your experience, analyze platform usage, and remember your preferences. You can control cookie settings through your browser.
Security
We implement industry-standard security measures including SSL encryption, secure payment processing, and regular security audits. However, no internet transmission is completely secure.
Contact
For privacy concerns or requests, contact our Data Protection Officer at [email protected].